Returns & Exchanges Policy

To request a RETURN ONLY for either a refund or store credit, please fill out the form below: (All other requests will not be handled if submitted here) ** DO NOT SUBMIT THIS FORM if you need to Cancel / Update, Wrong Item/s received in your order or Inquire about a missing item in a order. Please contact us directly @ info@sauersupply.com.

Returned as new

Any new part(s) that cannot be restocked as 100% new as they were shipped to you are considered used.

Used/Surplus parts are not eligible for return

All used, pre-owned & surplus items parts sales are final. All used parts will be listed as used/surplus within their individual description and or under the item description of that item. Please note: Since used/surplus parts are used these types of parts are sold as-is.

Defective Parts / Warranty

Although unusual & rare. Any defective or out of spec part will need to be addressed directly with the manufacturer of the product. We are happy to help put you in contact with the manufacture of the product to get the product replaced or fixed if under warranty by the company that makes the product directly.

APARREL

All clothing must be in NEW CONDITION, and can not have been worn or washed. Hats are unreturnable.

Return Shipping

Shipping charges or return shipping charges are not eligible for a refund.

Restocking Fee

All approved returns or exchanges will incur a restocking fee of 20%. Unless store credit for the items is chosen. We do offer a full in-store credit for new items that are returned for in-store credit.

14 Days to request an exchange or return

Requests for return, exchanges, or any other issues need to be made through the exchange/return e-mail portal with a staff member within 14 days of the order being shipped. Sauer Supply reserves the right to accept returns on a case by case basis. Used goods/items in any condition other than NEW are non-refundable.

Return Merchandise Authorization (RA)

No return will be accepted without a pre-approved RA# number or other permitted form such as an e-mail or verbal confirmation from the staff of Sauer Supply.

Used items

For safety reasons no returns or exchanges on used parts.

We do not ship to APO Boxes

Returns & Exchange process

When submitting an RA request below. Please detail the reason for the return, detailing the reason and or issues you have with the item in detail so we can better help you. In most cases, we can help resolve the issue over the phone or with a quick e-mail. Please be sure that you have read, understand, and agree to the return policy in detail above BEFORE requesting an RA ticket #.

How do I obtain an RA #?

Email: info@sauersupply.com to initiate an RA ticket.

Once I have an approved RA # where do I ship my return or exchange?

When sending us a return or exchange you must include your return ticket number or RA#, a copy of the original invoice, all e-mail correspondence, and please note any details of the return or exchange so we can quickly and efficiently handle your return as quickly as possible. The more information we have about the return or exchange the easier for us to expedite the request.

Once you have all of the information above please include and send along with the return to:

Sauer Supply
CO: Returns RA# {RA Number}
7650 S McClintock Dr Ste 103-490
Tempe, AZ 85284

Packaging

Most importantly, be sure the return is packaged well and secured from damage during shipment. Please do NOT ship items in padded mailers or envelopes as they will be damaged or lost. All items should be shipped back to us in a box or hard-sided packaging. We are NOT responsible for lost packages or damaged items caused by mishandled shipping or improper packing. All returns will need to be returned in new condition to be eligible for return or exchange. No exceptions.

Tips for proper packing of the returned package:

  • Use cardboard box
  • Pack with care
  • Padded envelopes are likely to tear become crushed
  • A standard paper envelope will not survive the journey and will be lost
  • Generous packaging is better, try using newspaper, bubble wrap, etc
  • Use Quality Tape
  • Shake Test: If the item rattles around in the package the likelihood of damage increases exponentially. Please ensure the items do not rattle around in the package and are padded and shipped with care.
  • Use a carrier service with a tracking number or way to track the package

Return Package Damage or Loss

Sauer Supply is not responsible for lost or damaged items caused in shipping. Ensure the package for protection.

Include in Return Package

  • Invoice/copy of the invoice
  • RMA # on the outside of the package
  • Contact information (if different from invoice)
  • Contact Phone Number
  • Products Returning

If all the requested information and items are together the return/exchange will resolve faster.

When will the return be completed?

We process returns & exchanges as fast as we are able. They can take 7-10 business days to be fully completed. We will update you on the status of your return when it has been completed.

Returns and credits back to your credit card will be applied to the credit card that was used to make the purchase.

The Banks

Return refunds take between 5 to 10 business days. Once we initiate your refund our credit card processing company immediately takes the money from our account. The credit card processing company hands the transaction over to your bank. Each credit card company or bank credits your account on their schedule. Some credit cards immediately credit your account, but most take 5 to 10 days. This is a process Sauer Supply has no control over. The banks set the rules. Return refunds take between 5 to 10 business days.

Notes

Follow the guidelines to expedite the return or exchange. We can’t return an order without the returned products.

Thank You!

We appreciate your support & business!